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" You can also call Citibank customer service at 1 (800) 677-0232 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app. If you ever misplace your card, Quick Lock lets you instantly protect it without having to change your account number or go through the steps of Use Citi Quick Lock in the Citi Mobile For more information, please login or call Citi Customer Service at 1-800-950-5114 (For TTY: Use 711 or other Relay Service). ” You can also call Citibank customer service at 1 (855) 378-6467 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app. Misplaced your card? Use Citi ® Quick Lock to instantly block new charges, while allowing recurring charges to continue without disruption. d72377cd0ad1d1f7. Citibank Online Manage your Citibank accounts online, view balances, transfer funds, pay bills, and more. 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The Citi® Quick Customer Service Citi ® Online Support 1-800-347-4934 Outside of the United States, Call Citi collect at: 605-335-2222 (TTY: We accept 711 or other Relay Service) 24 hours a day, 7 days a week Use Citi Quick Lock in the Citi Mobile For more information, please login or call Citi Customer Service at 1-800-950-5114 (For TTY: Use 711 or other Relay Service). If we detect a potentially fraudulent transaction, we’ll contact you to validate it and take the appropriate action to protect your account. Click the link that says "Misplaced Your Card? Lock it" in the right-hand column. Sep 13, 2016 · Log on to your Citi account. 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